“Client” or “Customer” means the customer who has received services or products provided by David Tiong, including customer support.
“Client Records” means personal data, reports, purchases and services history, communications, and information supplied by the Client, or to the Client from David Tiong, that is stored on our services or our third party providers.
“Personal Data” means any information relating to an identified or identifiable natural person; in particular by reference to an identifier such as a name, location data, IP address, email and phone number.
“Public Area” means the area of our website that can be accessed both by Users and Visitors, without needing to login.
“Restricted Area” means the area of our website that can be accessed only by Users who have login access.
“User” means an employee, agent or representative of a Client, who primarily uses restricted areas of our website.
“Visitor” means an individual who uses the public area of our website only and does not access restricted areas or request our services.
3. Information we collect
a) Our services
We may collect personally identifiable information about our clients and users, such as your full name, phone number, email address, mailing address, geographic area, or similar, when you contact us or request our services. Any telephone conversations or online voice and video conversations (for example Skype and Zoom) may be monitored or recorded in order to facilitate staff training and for verification purposes. If you choose to purchase a product or service from us, we or our third party processors will collect your payment information. We do not send any promotional emails, unless you have opted into our email marketing communications, however we may send you service related emails.
b) Our website
We may collect basic visitor and user data when you navigate our website, including IP address, browser and device type, geographic location, and information about previous visits. Personal and business details may be collected from those who engage our services or contact us, such as when filling in a form on our website, purchasing a product, contacting us through live chat, filling in our appointment forms, sending an email, joining our membership programs or mailing lists, or contacting us using other channels of communications.
Tracking technologies such as cookies, beacons, tags and scripts are used by David Tiong and our analytics and service providers, to analyse trends, administer the services provided on the website including user preferences, track user interaction, as well as for security purposes. We may receive reports based on the use of these technologies by such companies. We use Google Analytics and Clicky Analytics for tracking analytics, Mailchimp and GetSiteControl for managing our email subscriptions and campaigns, and Crisp and WPForms for our contact forms. Some or all of these tools may be used to track information about your behaviour on our website. Please visit the respective websites of these services for more information.
Social Media Widgets: our website may use social media features such as social sharing buttons and social widgets. These features may collect your browsing information including IP address and the page that you are visiting on our website, and set cookies to enable the feature to function correctly. Social media widgets are either hosted by a third party or hosted directly on our website, as such your interactions with these features is governed by the privacy policies of the third party organisations that are providing the widget.
c) Access and retention of data
We retain client records including personal data for as long as needed to provide our services and to comply with our legal obligations. An individual who wishes to correct, amend or delete inaccurate personal data should email to email@example.com.
We use the Google Analytics Data Retention controls to set a time period of 26 months before user-level and event-level data stored by Google Analytics is automatically deleted from Analytic’s servers. This is a new setting available from Google, that comes into effect after May 25th 2018. More information is available at https://support.google.com/analytics/answer/7667196?hl=en.
Clicky Analytics retains visitor and action logs for a minimum of 6 months and logs are purged by Clicky Analytics from their servers at certain intervals (every 1-2 years). In the future, they will be providing an option to delete all data associated with a specific visitor (based on IP address or tracking cookie).
Crisp is the live chat service we use on our client support page, and some other pages on our website. It is GDPR compliant and information about this is available on their website at https://help.crisp.chat/en/article/whats-crisp-eu-gdpr-compliance-status-nhv54c/.
WordPress — to be updated, awaiting information from WordPress.
GetSiteControl collects personal data including name and email address when you fill in a subscribe widget on our website. This information is processed and transferred to Mailchimp for our email marketing services. GetSiteControl do not share your personal data with any third parties. The information is retained on their servers until a widget is deleted, or we terminate our account with GetSiteControl. If you wish to have all your personal data deleted from our subscribe widget records at GetSiteControl, please email to firstname.lastname@example.org.
We use the WordPress plugin WPForms for our contact and support forms on this website. When you submit a form your IP is recorded along with the information you provide, which is stored on our website’s database and transmitted to David Tiong Web Consultancy. The form submissions are deleted from our website database at set intervals, however the information may be recorded on our email servers, and the third party services we use, for the purposes of managing our customer support and our business services.
4. How we use your information
We use the information we collect to operate and maintain our website and our services, send you marketing communications, and provide support. Client records including personal data are used to provide services and information that you request, to respond to comments and questions, and to provide support and service to our clients.
If you use our domain name registration and renewal services, the personal information we collect from you when you register, transfer or renew a domain name is made available to a publicly accessible database known as WHOIS database. The reasoning behind this is that the personal details of registrants should be freely available to all other users of the internet. This is something that is adopted by the industry as a whole, and means we are not able to control how others may use this personal data from the publicly accessible database.
Visitor data is used to enhance our website by understanding how and what visitors are looking for, as well as helping us to monitor our traffic for performance, security and usability.
We use Google Analytics and Clicky Analytics to measure and analyse the traffic on the Public Area of our website, not the restricted area, and this visitor data is anonymised. Although there is currently no agreed standard for Do Not Track (DNT), if we detect that you have enabled DNT in your browser, then we disable the tracking of Google Analytics and Clicky Analytics. For more information about DNT, visit https://www.eff.org/issues/do-not-track.
If you wish to opt-out of all Google Analytics tracking you may choose to use the Google Analytics opt-out browser addon, for more information visit https://support.google.com/analytics/answer/181881. Google and Clicky Analytics operate independently from us and have their own privacy policies, which we suggest you review, as they may use information collected. For more information see https://policies.google.com/privacy and https://clicky.com/terms.
We take measures to protect the technical information collected by our use of these tracking services, and the data is not used to identify visitors or users.
5. How we share your information
a) Personally identifiable information
Any personally identifiable information you make public on our sites through membership public profile pages or posting comments on our blog will be available to others. If you remove information that you have made public, copies may remain viewable in cached and archived pages of our website, backups, or if other users have copied or saved that information.
We work with partner and third party providers who provide services to us including customer support, processing transactions, copywriting, graphic design, development, domain management, hosting, CRM, project, team and task management and SEO. We may store personal information in locations outside the direct control of David Tiong (for instance on servers or databases with our hosting suppliers, cloud storage, project, team and task management software and CRM software). These third parties may have access to, or process client records including personal data, as part of providing those services to us. We limit the information provided to those services to that which is reasonably necessary for them to perform their functions and to deliver the intended service, and take reasonable steps to ensure that organisations are bound by confidentiality and privacy obligations in relation to the protection of your personally identifiable information.
We will disclose client records and personal data if required to comply with the law, to enforce our terms of service, or to protect the rights, property or personal safety of David Tiong, our users or others.
b) Non personally identifiable information
We may provide certain automatically collected, non personally identifiable information to third parties for various purposes including compliance with reporting obligations and for business and marketing purposes. We take reasonable measures to maintain secure transfer and storage of information however electronic communications and databases are subject to errors, tampering and unauthorised access.
c) Behavioural targeting / re-targeting
We may partner with third parties to display advertising on our website and manage our advertisting on other websites. These third parties may use technologies such as cookies for collection of information about your activities on our website and other websites in order to customise advertising based on your browsing activity and interests. The only way to completely “opt out” of the collection of information through these tracking technologies is to actively manage the settings of your browser or mobile device. Please refer to your browser’s settings on how to delete and disable cookies and other tracking technologies.
To learn more about tracking technologies please visit http://www.allaboutcookies.org/. There are also other tools available to you to use in your browser that extends your control over the tracking that occurs when you visit websites. You may wish to read more about some of these tools at https://duckduckgo.com/about, https://www.ghostery.com/ and https://www.eff.org/privacybadger.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may also post your name alongside your testimonial. If you wish to delete your testimonial please contact us at email@example.com.
6. Storage and Processing
Your information collected through our services may be stored and processed in Australia, Singapore, the United States, Europe or any other country in which David Tiong or its service providers maintain facilities. We may transfer information that we collect about you, including personal data, to third parties across borders and from your country to other countries around the world, for the purposes as explained above in (3) Information we collect, (4) How we use your information, and (5) How we share your information.
7. How we protect your information
David Tiong is concerned with protecting your privacy and data, however we cannot ensure or warrant the security of any information you transmit to David Tiong, or guarantee that your information stored on David Tiong’s website and third party services may not be accessed, disclosed, altered or destroyed by breach of any of our industry safeguards. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. When you enter sensitive information on our forms we use secure socket technology (SSL), however no method of electronic transmission or electronic storage is 100% secure. When we store your information on third party services we use password protection and two factor authentication where available, to further protect access to your information. If you have any questions about our security please contact us at firstname.lastname@example.org.
8. Personal Data Access, Correction, Deletion and Opt out
We respect your privacy rights and will provide you with reasonable access to the personal data that you have provided through our services. For current clients and users of David Tiong’s website membership, you can review, correct, update or delete inaccuracies to the information by logging into your account. If you wish to access or amend any other personal data that we hold about you, you may contact us at email@example.com.
Please note that any changes you make, or that we make, will be reflected in active user databases, website and third party services within a reasonable period of time, however we may retain all information you have provided us for backups, archiving, prevention of fraud and abuse, analytics, legal obligations, or for other reasons where we reasonably believe we have a legitimate reason to do so.
You may choose to opt out of sharing personal data with us, in which case we may not be able to provide you some of the features and functionality of our services.
Last updated: 17th May 2018